Frequently Asked Questions (FAQ) 

1. How do I place an order?

Simply order directly on our website. Choose the desired product, add it to your cart, and follow the steps to complete your purchase.

2. What payment methods do you accept?

We accept: Bank Card (CB), Visa / Mastercard, Apple Pay / Google Pay, SEPA Transfer

3. What are the delivery times?

The delivery time is generally 7 to 12 business days. You will receive a confirmation email as soon as your order is shipped.

4. Can I track my order?

Yes, a tracking number will be provided once the order is shipped, so you can track the delivery online.

5. What are the shipping costs?

Shipping is free for all orders. 

6. Can I return or exchange a product?

Yes, you have 14 days to return or exchange a product, in accordance with our returns and exchanges policy.

7. How will I be refunded in case of a return?

After receiving and verifying your return, the purchase amount will be refunded within 30 days via the same payment method used during the order.

8. What should I do if my package arrived damaged?

Please contact us within 48 hours of receipt via info@kizzme.fr, including photos of the damaged product. We will find a quick solution.

9. Do you offer customer service?

Yes, our team is available via info@kizzme.fr Monday to Friday from 9:00 AM to 6:00 PM. We typically respond within 24 hours.

10. Where can I find my invoice?

The invoice is sent to you by email after your purchase. You can also find it in your customer account.